Privacy Policy
Effective Date: 25 May 2025
Information We Collect
We may collect the following types of information when you interact with the Platform:
- Personal Information: Name, email address, phone number, delivery address, payment information, and login credentials.
- Device Information: Browser type, device information, IP address, operating system, and cookies.
- Transaction Information: Orders, purchase history, payment status, preferences, and interactions with the Platform.
- Voluntary Information: Information you provide through customer support, surveys, reviews, forms, or other communications.
How We Use Your Information
We may use your information to:
- Process orders, payments, deliveries, refunds, and account requests.
- Create and manage customer and seller accounts.
- Communicate order updates, confirmations, service notices, and support responses.
- Improve the Platform, products, services, and customer experience.
- Provide marketing communications when you have agreed to receive them.
- Prevent fraud, misuse, security incidents, and illegal activity.
- Comply with legal, regulatory, tax, and record-keeping requirements.
Marketplace Sellers
Globalot operates as an online marketplace. When you purchase a product from a third-party seller, certain information may be shared with that seller so that the seller can process, fulfil, and support your order.
Sellers may receive information such as your name, delivery details, order details, and relevant contact information. Sellers must use this information only for legitimate order fulfilment and customer-service purposes.
Sharing of Information
We do not sell your personal information. We may share information with:
- Payment providers: To process and verify payments, refunds, and transactions.
- Couriers and logistics providers: To arrange and complete deliveries.
- Marketplace sellers: To process, fulfil, and support orders placed with them.
- Technology and service providers: To host, maintain, secure, analyze, and operate the Platform.
- Professional advisers: Where legal, accounting, compliance, or related assistance is required.
- Government or legal authorities: When disclosure is required by law or necessary to protect our legal rights.
- Business successors: In connection with a merger, acquisition, restructuring, or sale of all or part of the business.
Payment Information
Payments may be processed by independent payment service providers. Globalot does not necessarily store complete bank-card information. Payment providers process payment data according to their own privacy and security requirements.
Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Enable essential website functions.
- Keep users signed in and remember preferences.
- Measure website performance and usage.
- Improve products, services, and recommendations.
- Support advertising and marketing where permitted.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the operation of the Platform.
Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, resolve disputes, enforce agreements, prevent fraud, and comply with legal, tax, accounting, and regulatory obligations.
Your Rights Under POPIA
Subject to applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction or updating of inaccurate information.
- Request deletion of information where legally permitted.
- Object to or request restriction of certain processing activities.
- Withdraw consent where processing is based on consent.
- Object to direct marketing communications.
- Lodge a complaint with the Information Regulator of South Africa.
To exercise these rights, contact us using the details below. We may need to verify your identity before completing a request.
Security Measures
We use reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure. These safeguards may include access controls, encryption, secure servers, monitoring, and security reviews.
No internet-based system is completely secure. You are responsible for protecting your login details and notifying us if you suspect unauthorised access to your account.
Third-Party Links
The Platform may contain links to third-party websites or services. Globalot is not responsible for the privacy practices, security, or content of those third parties. Please review their privacy policies before providing personal information.
Children’s Privacy
The Platform is not intended for individuals under the age of 18 acting without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children unlawfully. Please contact us if you believe a child has provided personal information without appropriate permission.
International Data Transfers
Some service providers may process information outside South Africa. Where this occurs, we take reasonable steps to ensure that the information receives an appropriate level of protection as required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, business practices, or legal obligations change. The updated version will be published on the Platform with a revised effective date. Where appropriate, we may also provide an additional notice.
Contact Information
For privacy-related questions or requests, contact the Globalot Information Officer:
Email: support@globalot.com
