Frequently Asked Questions

How do I track my order?

Use the tracking link in your shipping confirmation email or visit the Track Your Order page. Tracking details may take 24–48 hours to update after dispatch.

How long will delivery take?

Delivery times depend on your location and the shipping method selected at checkout. Standard delivery within South Africa typically takes 7–14 business days.

How do I request a return or refund?

Email support@globalot.com with your order number and the reason for your request. Please review the Refund and Returns Policy for eligibility and time limits.

How can I become a vendor?

Complete the vendor application form. Our team will review your information and contact you about the next steps.

How do I contact Globalot support?

Email support@globalot.com or use the Contact Us page.